Creative Services

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Frequently Asked Questions
Frequently Asked Questions

Thank you for using raCreativeServices.com.

Please view the list below to answer any of your questions. If you have additional questions or concerns please contact Creative Services at TF: 1-800-458-5357 x 124  or  703-492-4270  in Northern Virginina.
Order Status
• How do I attach pictures/graphics to my order?
• Proof Approval
• What if I don't know the Quantity?
• What is the turn around time for my order?
• Has my order shipped?
• How do I change quantities or cancel an item in my order?
• How do I track my order?
• My order never arrived.
• I'm not sure if my mail was delivered.
• I received some of my mail back as "Undeliverable" - do I get a credit?
• I received the wrong product.
My Account
• How do I create an account?
• How do I edit my account information?
• I forgot my password.
Shipping and Returns
• What is the return policy?
• When will my credit appear on my account?
• How do I return my product?
Bulk Mail/Shipping
• Do you charge postage and handling for orders sent directly to me?
• What is Bulk Mail and How Do I Qualify?
• What is the minimum quantity of addresses to qualify for Bulk Mail rates?
• Do you ship to my office?
• When will my order ship and what are my shipping charges?
• Can you mail my order directly to my client or my home?
• When will my order ship?
Guarantees
• Print Quality
• Low Price Guarantee
• Privacy Policy
• Security
Pricing and Billing
• Do I have to pay sales tax?
• I have a question on my charges.
• What are my payment choices?
• How much is my shipping?
• I need a copy of my receipt/invoice.
• When will my credit card be charged?
Buyer's Guide
• Can I get a Personalized Logo created?
• Can I get custom work done?
• I have always worked with one designer; how can I make sure they still do my work?
• What if I don't want to order cards, but I need an address list pulled? Is there a charge?
• How do I buy/redeem a gift certificate?
• How do I find my product?
• How do I navigate the site?
• How do I use a coupon?
Additional Support
• How do I contact you?
• Frequently Asked Questions